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Merchant Account
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FAQs
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ONLINE MERCHANT SUPPORT REQUEST
(Note: Items in red are required)
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Please tell us about your business:
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Contact Name
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Company Name
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Phone
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Email Address
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Please provide details about your support request:
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Priority
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Support Issue
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Terminal Issue (If applicable)
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Equipment Models (If applicable)
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Description
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Merchant Help Desk
We recognize the importance of a technical support department that is responsive to your needs. We understand that timely, correct answers to technical questions, setup questions, even simple "How do I..." questions are paramount to achieving maximum success with any business application.
Our customers come first. Fast and reliable service assures our merchants we are committed to a long-term relationship. The following numbers are available to assist you with any questions or needs:
Merchant Customer Service & Help Desk
We support our merchants Monday - Friday, 8:00 am - 5:00 pm PST by calling (800) 325-4021, Option 2.
For customer service outside of normal business hours and on Saturday and Sunday, call
(800) 228-0210.
Get technical help for your equipment
The POS Help Desk answers questions about merchants point-of-sale (POS) processing equipment from Monday - Friday, 8:00 am - 5:00 pm PST by calling (800) 325-4021, Option 3.
For customer service outside of normal business hours and on Saturday and Sunday, call
(800) 228-0210.
Find support for your secure payment gateway
The HTML Support Group helps merchants with the setup of your internet processing gateway, secure payment options offered through our company.
Merchant Hotline Support and Customer Support
For problem transactions, terminal support, operational problems or instructions, please contact our hotline help desk (open 24x7) as follows:
Voice Authorizations:
MasterCard/Visa 1-877-477-0353
American Express 1-800-528-2121
Discover 1-800-347-2000
Diners Club 1-800-525-7376
JCB 1-212-332-8120
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